Joyce Major, M.S., MBA

Joyce Major is president of Joyce E. Major and Associates, an organizational consulting company and training company headquartered in Richmond, Virginia and established in 1994. She is also a founding partner of Customer Star Service, Inc., a training and consulting company which helps organizations achieve competitive advantage through world class customer service. Joyce has an MBA from the University of Richmond, an M.S. in Counseling, and a B.S. in Psychology from the State University of New York. This combination of business and psychology skills helps her work with clients to produce workable business solutions that take into account the nature of people and groups in organizations. She has over 20 years of experience in the areas of strategic planning, managing change, total quality management including the human side of process engineering, customer service, teamwork, conflict management, executive and management coaching, leadership and management training. Popular programs based on her copyrighted work include Five Star Customer Service Program for Service Professionals, a comprehensive program relevant to both internal and external customer relations and Strat-e-g-mapping, A Complete, Easy to Understand Guide to Strategic Planning. (Contributing Author)